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Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny,

What stands out about this textbook is the comparative tables that show differences.

You will find that this textbook has a detailed index that saves you time.

This textbook covers both theory and hands-on exercises in equal measure.

This textbook has been updated to include the latest research in the field.

You will find that this textbook has a clear focus on the most important topics.

This textbook is the required reading for the core curriculum course.

What stands out about this textbook is the highlighted key terms throughout.

A nice touch in this textbook is the list of key people and their contributions.

You will find that this textbook has a clear focus on the most important topics.

A nice touch in this textbook is the chapter review crossword puzzles.