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Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson

What stands out about this textbook is the attention to diverse cultural examples.

A nice touch in this textbook is the quick reference cards inside the cover.

You will find that this textbook has a handy index of symbols and abbreviations.

What stands out about this textbook is the summary of each chapter in bullet form.

You will find that this textbook uses a modular structure for flexible learning.

A nice touch in this textbook is the online access code included with purchase.

You will find that this textbook includes a detailed table of contents.

What stands out about this textbook is the way it simplifies complicated processes.

What stands out about this textbook is the inclusion of historical context.

A nice touch in this textbook is the bookmark ribbon sewn into the spine.