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Crucial Confrontations: – Paperback, by Patterson Kerry; Grenny – Very Good

What stands out about this textbook is the inclusion of interviews with practitioners.

A nice touch in this textbook is the cheat sheet for common formulas.

What stands out about this textbook is the way it connects real-world examples to theory.

A nice touch in this textbook is the review questions at the end of each unit.

This textbook is the same edition used in my friend’s class last year.

I like that this textbook includes practice problems with full answer keys.

What stands out about this textbook is the step-by-step problem-solving approach.

What stands out about this textbook is the detailed diagrams that label every part.

You will find that this textbook uses simple language without dumbing things down.

A nice touch in this textbook is the tear-out reference card for exams.