A nice touch in this textbook is the tear-out reference card for exams.
The Big Book of Customer Service Trainin- 9780070779747, Peggy Carlaw, paperback
This textbook is written by a well-known expert in the subject area.
A nice touch in this textbook is the tear-out reference card for exams.
This textbook is written by a well-known expert in the subject area.
