This textbook covers both theory and hands-on exercises in equal measure.
Crucial Confrontations: Tools for Resolving Broken Promises, Violated…
You will find that this textbook has a clear focus on the most important topics.
Kerry Patterson … [et al.].: Crucial confrontations
A nice touch is the built-in bookmark that saves your place in the mini edition.
Crucial Confrontations by Kerry Patterson
This textbook has been updated to include the latest research in the field.
