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Crucial Conversations: Tools for Talking When Stakes Are High by Kerry…

This textbook has been updated to include the latest research in the field.

You will find that this textbook has a clear focus on the most important topics.

What stands out about this textbook is the summary of each chapter in bullet form.

This textbook is the required reading for the core curriculum course.

What stands out about this textbook is the highlighted key terms throughout.

A nice touch in this textbook is the list of key people and their contributions.

What stands out about this textbook is the index, which makes finding topics quick.

You will find that this textbook has a clear focus on the most important topics.

A nice touch in this textbook is the chapter review crossword puzzles.

You will find that this textbook includes a detailed table of contents.