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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by

What stands out about this textbook is the way it links new material to prior knowledge.

This textbook has been a reliable resource for students for years.

What stands out about this textbook is the summary of each chapter in bullet form.

You will find that this textbook uses simple language without dumbing things down.

You will find that this textbook has a handy index of symbols and abbreviations.

A nice touch in this textbook is the quick start guide for each chapter.

This textbook was recommended by my instructor for the advanced module.

What stands out about this textbook is the summary of each chapter in bullet form.

A nice touch in this textbook is the glossary at the back of each chapter.

A nice touch in this textbook is the final exam review section at the back.